Refund and Returns Policy for Sparkle Vaultt
Effective Date: December 9,2024
At Sparkle Vaultt, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please carefully review our refund and returns policy below.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to request a return or exchange.
- Condition: Items must be returned in their original condition, unworn, and in their original packaging with all tags and labels intact. For hygienic reasons, earrings that have been worn are non-returnable.
- Non-Returnable Items: Personalized or customized earrings, gift cards, and items marked as final sale are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at info@sparklevaultt.com or call 910-218-9291 within 30 days of receiving your order. Include your order number and reason for the return.
- Return Approval: Once your return is approved, we will provide you with the return instructions and the shipping address.
- Ship the Item: Pack the item securely in its original packaging and ship it back to the provided address. You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Issue a refund to your original payment method within 5-7 business days.
- Notify you via email once your refund has been processed.
Please note:
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- If the item is not returned in its original condition, a deduction may be made from the refund to cover the loss in value.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@sparklevaultt.com or call 910-218-9291 within 7 days of receiving the item. We will arrange for a replacement or refund, including covering the return shipping costs if the product is found to be defective or incorrect.
6. Order Cancellations
- Before Shipment: If you need to cancel your order and it has not yet been shipped, please contact us immediately at 910-218-9291 or email info@sparklevaultt.com. If the order has already been shipped, you will need to follow our return process to receive a refund.
7. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Sparkle Vaultt
Street: 709 Clarence Court, Flat Rock, Alabama, United States
Phone: 910-218-9291
Email: info@sparklevaultt.com